Engineers are no longer bogged down by repetitive complex coding tasks - CloverDX has eliminated manual work, freeing up time to focus on strategic initiatives and improving productivity.
How Flight Centre accelerated customer solutions with CloverDX
Find out how CloverDX helped Flight Centre replace legacy code, streamline onboarding, and scale data delivery.
How is Flight Centre Corporate using CloverDX to optimize data processes and drive better business productivity?
Data ingestion
Streamlining customer data onboarding and integration
CloverDX helped the team to automate the process of ingesting, consolidating and transforming data – replacing bespoke coded solutions with a low-code approach
- Eliminated time spent on manual coding
- Reduced maintenance effort
- Increased visibility
- Freed up valuable resources to focus on bigger customer problems
Data migration
Accessing and converting data for system migrations
Managing process of migrating from closed vendor system, transforming millions of lines of data to make it fit Flight Centre’s model.
- CloverDX made it possible to connect directly to the underlying database of the vendor system
- Automatically transformed data to the right target format
- Connected to APIs to enrich data as part of the migration
Replacing code
Eliminating manual processes and code, speeding up time to market
Replacing complex code with a low code/no code approach in CloverDX
- Reducing repetitive, time-consuming, low-value coding tasks with repeatable CloverDX processes
- Reduced maintenance effort, and increased reliability
- Freed up engineering time to focus on more valuable problems
- Enabled teams to move faster to build and deploy solutions
Freeing up engineering time
Freeing up technical resource by bringing business users into the process
Building processes in CloverDX has enabled less-technical users to manage parts of the workflow, without needing IT help
- Domain experts can contribute directly to processes, e.g. by managing templates
- Streamlined processes by enabling people close to the data to do the work themselves
- Freed up more technical resource for other jobs
Results
Reduced time spent on manual coding tasks
Unified access to data from 1000's of systems
The end-to-end process of onboarding data was previously time-consuming and resource-heavy. CloverDX has enabled faster data onboarding by ingesting, consolidating, and transforming data from many different sources.
More capacity for engineers to innovate
Previously, it was difficult for non-technical team members to contribute to data jobs due to the complexity of processes. CloverDX has enabled a more collaborative approach, with non-technical users now able to manage templates themselves, freeing up engineering time.
CloverDX tooling played a key role in achieving these results by…
Introducing no-code data automation tools across teams
Flight Centre leveraged CloverDX to replace legacy code with easier-to-use visual tools, which unlocked the ability to manage data tasks with less need for complex coding. This simultaneously freed up engineers' time by minimizing the need for manual intervention to complete data processing tasks.
Improving data connections across key processes
CloverDX has streamlined the process of ingesting, consolidating and transforming data, while reducing the manual effort required. It's now easier to integrate with different data sources, call APIs, and move and validate data.
Empowering non-technical teams to drive their own data tasks
Integrating with CloverDX unlocked the ability to replace legacy code processes that required zero-to-minimal coding to massage data. This not only empowered non-technical users across Flight Centre Corporate, but minimised the need for manual intervention from engineers to complete data jobs.
Learn more in our case study with Flight Centre
We could convert the data from what it was to what we needed it to be confidently. I don’t know how we would have done that project without CloverDX. It’s been the underpinning of every system migration we’ve done since.
Grant Currey
Corporate CTO, Flight Centre ANZ
Discover how CloverDX helped Flight Centre reach new altitudes.
CloverDX is a data management platform that simplifies complex data challenges through integration, transformation, automation and optional no-code tools for less technical business users.
Onboarding customer data to build travel profiles
Hundreds of thousands of customer travel profiles are brought into Flight Centre systems every year, with data
coming in from multiple different sources that needed to be consolidated and transformed.
With CloverDX as the core platform for data onboarding, the process for ingesting, consolidating and standardizing data is reliable and easier to maintain than legacy technology.
Collating internal
data for financial and
regulatory reporting
Reports need to be regularly sent to regulatory bodies and credit card companies, each one requiring a different format, and requiring pulling data from multiple internal sources.
CloverDX automatically takes data from operational data stores, transforms into the required format, and sends to, e.g. an STFP. This eliminated all the ‘boilerplate coding work’ for routine tasks that took engineering effort, and enabled large volumes of legacy code to be retired.
Generating customer
statements
Tens of thousands of statements need to be generated for customers every night. Data needs to be pulled from internal sources; specific requirements (such as credit terms and any specific formatting requests) need to be applied for each customer; and the statement sent via email.
CloverDX runs jobs on a schedule, calls Flight Centre APIs to generate the statements, and automatically applies customer-specific formatting.
CloverDX also takes care of the email component automatically, removing engineering effort. The process now also allows non-technical users to manage statement templates without needing technical help.
Flight Centre + CloverDX: 7 successful use cases
Data onboarding
Onboarding customer data to build travel profiles
Hundreds of thousands of customer travel profiles are brought into Flight Centre systems every year, with data
coming in from multiple different sources that needed to be consolidated and transformed.
With CloverDX as the core platform for data onboarding, the process for ingesting, consolidating and standardizing data is reliable and easier to maintain than legacy technology.
Data consolidation
Collating internal data for financial and regulatory reporting
Reports need to be regularly sent to regulatory bodies and credit card companies, each one requiring a different format, and requiring pulling data from multiple internal sources.
CloverDX automatically takes data from operational data stores, transforms into the required format, and sends to, e.g. an STFP. This eliminated all the ‘boilerplate coding work’ for routine tasks that took engineering effort, and enabled large volumes of legacy code to be retired.
Automated data workflows
Generating customer statements
Tens of thousands of statements need to be generated for customers every night. Data needs to be pulled from internal sources; specific requirements (such as credit terms and any specific formatting requests) need to be applied for each customer; and the statement sent via email.
CloverDX runs jobs on a schedule, calls Flight Centre APIs to generate the statements, and automatically applies customer-specific formatting.
CloverDX also takes care of the email component automatically, removing engineering effort. The process now also allows non-technical users to manage statement templates without needing technical help.
Data migration
Data migrations from closed, vendor-specific systems
Migrating data from platforms such as Tramada to the in-house Lumina platform was previously impossible, with 15 years of data difficult to access.
Using CloverDX it was possible to connect to the underlying Tramada database to access previously-inaccessible data, call APIs to enrich it using other sources, and transform it to the right model.
The team used CloverDX to generate scripts to produce 100 million SQL statements which were then executed into the target database. Not only was this migration made possible, but CloverDX is now underpinning every system migration across Flight Centre’s business.
Data migration
Migrating HR platforms to Workday
Flight Centre currently operates with multiple different HR platforms across global locations, serving 20,000
employees. The current project is to consolidate all those platforms into Workday.
Orchestrating all that data from different platforms into one unified format for Workday with CloverDX has helped streamline the migration process at a global scale.
Application integration
Expense and ERP platform integration
Integrating platforms to streamline processes and customer experience.
Using CloverDX to manage the application integration means API connection and data mapping is more automated, freeing up engineering time.
The team also used the CloverDX Professional Services team to augment internal resource, enabling results to be delivered quickly, without needing more headcount and without diverting work from existing projects.
Data integration
Building a data transformation layer for vendor integration
Working with multiple mining companies to manage thousands of crew movements to disparate locations is challenging. Each company uses many different vendors, and to integrate with them all is incredibly complex.
CloverDX is being used to build a data transformation layer, so any vendor system can be plugged into the Flight Centre solution, without needing to build custom new integrations for each platform.
This scalable approach streamlines complex crew logistics without requiring custom integrations for every vendor.
Automate data pipelines and empower business users with CloverDX
Free people from manual work, build reliable end-to-end processes, and empower business and IT to shape intricate logic together.
As powerful as coding but without the boilerplate
- Faster time-to-prototype and time-to-deploy for data pipelines
- Extensive out-of-the-box connectivity - on-prem, cloud storage, SFTP, Excel, and more - without coding
- Robust orchestration
Replace legacy code and improve maintenance and visibility
- Replace stored procedures and time-consuming code with CloverDX processes
- Increase reliability and error handling with visual interfaces and monitoring dashboards
Configure & control pipelines via simple web interfaces
- No need to code apps, technical users can generate simple interfaces to data pipelines at the click of a button
- Non-technical users can define mappings and review, edit, and approve data in user-friendly AI-assisted tools
Built-in Reference Data Management
- Replace sprawl of custom-built storage solutions with built-in management
- Stay in control with permissions and lifecycle management
Data and infrastructure under your full control and ownership
- Self-hosted on prem or cloud, privacy, security, compliance
High performance for reliable data flows
- Process data fast, regardless of source or format
- Proactive monitoring and alerting to any errors
Frequently asked questions
Here are some common questions that you might have about how Flight Centre Corporate uses CloverDX. If you don’t see your question here - just get in touch.
No, CloverDX doesn't store your or your customer's data. Additionally, we also don't send it anywhere without your knowledge.
Because CloverDX isn't SaaS, and is deployed completely in your infrastructure, your data is always completely under your control.
Yes. We’re here to help you get results with CloverDX from day one. Whether you're just starting a trial or already a customer, our in-house team of experts is ready to support you every step of the way. Just get in touch to learn how we can help you.
Yes - you deploy CloverDX in your own infrastructure, wherever you want - whether that's in cloud or on-premise.
And CloverDX is completely platform-agnostic, so no matter where you deploy it, you can seamlessly connect to, and move data between, any on-premise and/or cloud locations.
CloverDX is designed to be lightweight and to fit in with your existing infrastructure. The capacity you'll need depends on your use case - we're more than happy to chat to help you establish your requirements.
Unlike some other data tools, CloverDX isn't priced by data volume. Instead it's priced based on the number of users and the server capacity you need.
We believe this helps you get predictable pricing that doesn't penalize you just because your data volumes are growing. And because CloverDX is self-hosted, you're always in control of your infrastructure costs, whether cloud-based, hybrid, or on-premise.
If you want a detailed pricing estimate based on your use case and requirements, just contact us and we can give you a more specific quote.
CloverDX provides a suite of no-code tools that empower business users to work with data without relying on developers. For example CloverDX Wrangler lets users clean, map, and validate data using a drag-and-drop, spreadsheet-like interface. Whilst the CloverDX Data Catalog tool helps teams find, understand, and trust the data they use. And within the CloverDX Data Manager, non-technical users can run, monitor, and manage data jobs with zero to minimal coding required.
Non-technical users typically get started with CloverDX Business Tools in a few days. However, the exact timeline can vary based on your business size and the complexity of your data infrastructure.
Have more questions?
Ask us anything.
If you want to find out more about CloverDX is being used across Flight Centre Corporate, and how you can also save time, streamline workflows, and maintain visibility and control for your data, just fill in the form and we'll be sure to get in touch shortly.