Customer Support

You have access to the same, high quality level of Customer Support from the moment you download a CloverDX trial until you become a customer and beyond. We also strive to ensure that your experience with CloverDX is straightforward, helpful and to the point.

 

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Customer Support

Our support team has a deep understanding of the product and is tightly integrated with the professional services and development teams, so delivering properly qualified solutions is optimized for both time and quality.

We don’t outsource support to third parties.

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Software Upgrades

We'll help you upgrade to new versions of CloverDX smoothly, and help you get the most out of new features.

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Enhanced Plan

We offer 24/7 support to customers on Enhanced plan, aiming for shortened turnaround on tickets, quick response times and fast resolution of issues leading to uninterrupted production and peace of mind.

Support Levels

CloverDX offers two support levels to match your needs.
Standard and Plus plans come with the same support package, while Enhanced plan caters to the needs of more demanding enterprise customers.

  Standard & Plus plans Enhanced plan
Hours of operation 8:00 - 22:00 UTC 24/7
Targeted response time 2 business days Based on severity
Urgent 8 hours
High 24 hours
Normal & Low 48 hours
Targeted resolution time Best effort Based on severity
Urgent 48 hours
High, Normal, Low Best effort
Custom code debugging CTL yes, Java no CTL yes, Java no
Nick Liles - Sisk Fulfillment Service - Headshot 2

“Companies will always tell you they have great support, and then you buy the software and you find out that’s not the case... With CloverDX I get answers right away. Any time there’s a problem they take every bit of care to try and get a resolution"

Nick Liles

IT Manager, Sisk Fulfillment Service

Read the case study