You have access to the same, high quality level of Customer Support from the moment you download a CloverDX trial until you become a customer and beyond. We also strive to ensure that your experience with CloverDX is straightforward, helpful and to the point.
Our support team has a deep understanding of the product and is tightly integrated with the professional services and development teams, so delivering properly qualified solutions is optimized for both time and quality.
We don’t outsource support to third parties.
We'll help you upgrade to new versions of CloverDX smoothly, and help you get the most out of new features.
We offer 24/7 support to customers on Enhanced plan, aiming for shortened turnaround on tickets, quick response times and fast resolution of issues leading to uninterrupted production and peace of mind.
|Standard & Plus plans||Enhanced plan|
|Hours of operation||8:00 - 22:00 UTC||24/7|
|Targeted response time||2 business days||Based on severity
Urgent 8 hours
High 24 hours
Normal & Low 48 hours
|Targeted resolution time||Best effort||Based on severity
Urgent 48 hours
High, Normal, Low Best effort
|Custom code debugging||CTL yes, Java no||CTL yes, Java no|