Plans that match
your needs

A CloverDX subscription gives you the flexibility to start at a level that fits your needs, and scale to the full end-to-end experience - from licensing, to training, support and services that will help you achieve your goals.

DXU (DX Unit) Subscription Model

DXUs are a pool of units that you can allocate to either Designer seats or Server cores and reallocate them later as your needs evolve. Units also give you access to additional services and perks.

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Standard

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Standard plan for those who are comfortable to be on their own. Includes fully featured product licenses, standard support and online self-paced training.

Product

  • Full product features
  • Flexibility and scalability of
    unit-based licensing model
  • Unit = 1 Designer OR 1 Server core
  • Additional 1 non-prod
    Server core/unit

Support & Services

  • Standard support

Training

  • Self-paced online courses

Plus

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For those who prefer a head start with CloverDX, with in-depth training and access to an expert when in need. Adds built-in Professional Services and credits for live training with an instructor.

Product

  • Full product features
  • Flexibility and scalability of
    unit-based licensing model
  • Unit = 1 Designer OR 1 Server core
  • Additional 2 non-prod
    Server cores/unit

Support & Services

  • Standard support
  • 4 hours of Professional Services
    per unit per year

Training

  • Self-paced online courses
  • 1 credit per unit per year for
    instructor-led live courses

Enhanced

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For enterprise teams who need quick support turnaround, multiple environments, and peace of mind. Adds more services, 24/7 support, enterprise class training and unlimited non-production instances.

Product

  • Full product features
  • Flexibility and scalability of
    unit-based licensing model
  • Unit = 1 Designer OR 1 Server core
  • Non-prod Server instances
    as needed

Support & Services

  • Enhanced support
  • 8 hours of Professional Services
    per unit per year

Training

  • Self-paced online courses
  • 2 credits per unit per year for
    instructor-led live courses
  • Ability to request tailored training courses for your team on bespoke use cases
CloverDX enhanced packages

Example case

20 units, Enhanced plan:

Product:

  • 2x instance of 8-core production Server connected in cluster for high availability (16 units total)
  • 3x instance of 4-core Server for non-production uses Dev/QA/stage (0 units, included in plan)
  • 4x Designer seats for developers (4 units)
  • Server and Designer licenses can be adjusted as needed, e.g. replace one of the production Servers with 8 more Designer seats for initial intensive development phase

Support and Services:

  • 160 hours of Professional Services for ad hoc needs of expert help (code review, upgrade assistance, etc.)

Training:

  • 40 live training credits per year (2-3 classes for a small team/year)

Which plan should I choose?

CloverDX plans are designed to give you maximum flexibility, whether you’re starting out with a small or simple use case, through to when you have more complex or critical processes and you need more knowledge and support to help you every step of the way.

  • Standard: If you want to get set up and work on your own, and don’t necessarily need personal training, consulting or higher levels of support SLAs.
  • Plus: If you want a bit of extra help and support to get up and running with CloverDX or some help and advice on your projects. Get live training on CloverDX standard courses where you can ask questions and get personal guidance.
  • Enhanced: If you want the most knowledge and support to help you get the best value out of CloverDX. Get the security of having 24/7 support, and the reassurance that you’ve got a set package of extra resource on tap when you need it. Use your Professional Services hours to get set up in the most efficient and scalable way; as resource on ad-hoc projects; or just get some advice on best practices.

Why upgrade from Standard to higher tiers?

We designed the tier system around what our customers truly value - peace of mind, support and assistance of our expert team and a great product.

Higher tiers offer better overall experience and quicker time-to-value through additional services, training, and faster product support. Professional Services built into higher tiers represent a pool or hours that you can easily use for ad hoc questions and bite-sized projects to quickly remove or roadblock or to accelerate a tricky part of a project. Recurring instructor-led live training credits give your team not only a head start on the right track but also enable your team to grow and change over time without losing knowledge.

Regardless of a tier, we want all our customers to take full advantage of the platform, not work around some limitations. That why all CloverDX plans come with equal product features and scalability options.

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Product Support

All plans benefit from either:

  • Standard Support: 2 business days max. response time; business hours: 8am - 10pm GMT
  • Enhanced Support: Enhanced SLA: 24/7 availability; 8 hour response times for urgent requests
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Professional Services Hours

Higher tier plans receive a package of dedicated CloverDX data engineer's time for you to use however you need – ask us to work with you on a project, conduct a code review or help with best practices, or just pick our brains for some advice on the best way to accomplish your objectives.

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Tell us about your data challenges and we’ll tailor the demonstration to suit!

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“The consultation services were fantastic. They provided technically capable engineers and were creative with ensuring they meet the strict criteria the company had with working with data."
Senior Director of Product Engineering, Gartner Peer Insights Review

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