CloverCARE support

CloverCARE is a comprehensive package of software maintenance and complementary technical support resources. You have access to the same, high quality level of CloverCARE from the moment you download a CloverDX trial until you become a customer and beyond.

We strive to ensure that what you experience with CloverCARE is as far from a call‑centre experience as possible.

Support Levels

CloverDX offers two support plans to match your service level needs.

Standard Support Plan Enterprise Support Plan
Incident analysis (max per month) 2 Custom
Guaranteed response time 3 business days Custom
Guaranteed product work-around 2 weeks Custom
Guaranteed product fix Next release 1 week
CloverDX knowledge forum Y Y
Bug tracking tool Y Y
Support via email Y Y
WebEx session/remote assistance Y Y
Telephone support Y Y
Chat with a dedicated Expert N Y