You have access to the same, high quality level of CloverCARE from the moment you download a CloverDX trial until you become a customer and beyond. We strive to ensure that what you experience with CloverCARE is as far from a call‑centre experience as possible.
Our technical support team has a deep understanding of the product and is tightly integrated with the consulting and development teams, so delivering properly qualified solutions is optimized for both time and quality.
We don’t outsource support to third parties and we don’t have unnecessary internal escalations.
As part of an active CloverCARE program, you have access to four major product releases each year. We also release several minor updates that address bugs and minor enhancements. CloverCARE also gives you access to preview versions of upcoming major feature updates, allowing you to test-drive new functionality before it is released and also influence the development process.
We offer customized plans that can be precisely tailored to your needs all the way up to 24x7 telephone and screen share support with unlimited numbers of tickets.
Our experience with CloverDX has been a great one. They receive top stars on their service and support.
