CloverCARE Support

CloverCARE is a comprehensive package of software maintenance and complementary technical support resources.

You have access to the same, high quality level of CloverCARE from the moment you download a CloverDX trial until you become a customer and beyond. We strive to ensure that what you experience with CloverCARE is as far from a call‑centre experience as possible.

CloverDX illustration database-118
cdx-icon-support-ticket

CloverCARE Tech Support... More than tickets

Our technical support team has a deep understanding of the product and is tightly integrated with the consulting and development teams, so delivering properly qualified solutions is optimized for both time and quality.

We don’t outsource support to third parties and we don’t have unnecessary internal escalations.

cdx-icon-update

Software Upgrades

As part of an active CloverCARE program, you have access to four major product releases each year. We also release several minor updates that address bugs and minor enhancements. CloverCARE also gives you access to preview versions of upcoming major feature updates, allowing you to test-drive new functionality before it is released and also influence the development process.

cdx-icon-phone-support

Enterprise Support Plan

We offer customized plans that can be precisely tailored to your needs all the way up to 24x7 telephone and screen share support with unlimited numbers of tickets.

 

Let's talk

Support Levels

CloverDX offers two support plans to match your service level needs.

  Standard Support Plan Enterprise Support Plan
Incident analysis (max per month) 2 Custom
Guaranteed response time 3 business days Custom
Guaranteed product work-around 2 weeks Custom
Guaranteed product fix Next release 1 week
CloverDX knowledge forum
Bug tracking tool
Support via email
WebEx session/remote assistance
Telephone support
Chat with a dedicated Expert
Design, automate, operate and publish data at scale
Book a demo Let's talk