Customology  ·Customer story

Marketing Strategy Meets Data Science

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Customer Story Customology

About:

Customology, a division of the GJI group, offers data‑driven marketing solutions that enable companies to reach, measure, and retain their customers through automated data management and customer programs. With more than 20 years of experience working with large Australian and international clients, Customology blends expertise in marketing strategy with data science to uncover hidden value in their clients’ data to create customers for life.

https://www.customology.com.au/

Industry

Customer lifecycle

Region

Australia

Challenges
  • Working with large amounts of non-standardized data
  • Existing solution was slow and hard to scale
  • Needed to develop bespoke solutions for each client
Results
  • Faster delivery of data and BI reports to clients
  • A single data processing workflow enables better scaling
  • Solutions can be designed in a developer-friendly way

Australian consultancy Customology uses CloverDX to turn huge amounts of raw transactional data into customer profiles for strategic,  targeted marketing campaigns.

Customology blends data science with marketing strategy to analyze customer data and help their clients optimize customer loyalty. They came to CloverDX in search of a data integration platform that would improve on their existing homegrown ETL solution, which was becoming slow, cumbersome and difficult to scale.

A platform for data experts

Customology is a highly technical group with a team of developers and data scientists naturally averse to the confining nature of some data integration tools. They needed a platform that would not only standardize and transform incoming data for their core model, but would also enable them to augment the solution with their own expertise.

The data flowing into Customology’s systems:

  • consists of large datasets, taking in every transaction from every customer
  • is received at different intervals - sometimes in real time, sometimes from weekly backups
  • and arrives in various states of data quality, often containing duplicates and lacking normalization
A modular, microservice framework

Implementing CloverDX has enabled Customology to build their ETL stack as a modular, microservice framework. They can easily schedule and manage their data integration processes, resulting in faster data processing, shorter time to market and increased scalability.

Michael Barnard, Customology’s General Manager, says that CloverDX helps accelerate their data workflow processes, while still providing the flexibility that their technical team needs:

michael_barnard

Michael Barnard

Customology General Manager 

“CloverDXs versatility when massaging data affords us the freedom and creativity to design solutions in a more developer-minded way.”

And because they no longer have to develop bespoke applications for each client, they can scale their activities more efficiently, get the data flowing quickly to where they need it, and deliver better insights to their customers.

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